Terms & Conditions

These Terms & Conditions govern the provision of tourism services by Category Itinerary, Lda, registered office at Avenida do Bocage, N.º 61, 3.º Dto, 2830-001 Barreiro, Tax ID 514844604, phone 968 728 723, email reservas@viptours.pt, registered with the Portuguese National Register of Tourism Entertainment Agents (RNAAT) under no. 1290/2018 (hereinafter “viptours” or “the Operator”).

viptours organises private tours in the Lisbon, Sintra, Cascais and Arrábida regions, with own driver, private vehicle and geolocated multilingual audio guide.

1. The Customer books via viptours.pt by selecting tour, date, time, group size, language and contact details.
2. The booking is subject to automatic confirmation of driver and vehicle availability matching the group size.
3. Upon confirmation the Customer receives an email with booking details and the audio guide link.
4. Maximum group size: 6 persons (current fleet capacity).

1. Prices on the website are per vehicle and include VAT, driver, fuel, parking and audio guide. They do not include monument entrances, meals or drinks unless expressly stated.
2. Payment: No online payment is required. The Customer pays the full amount directly to the driver at the end of the tour, in cash or by card (subject to terminal availability).
3. The invoice is issued in the Customer’s name after payment.

1. Cancellation by Customer up to 48h before: free of charge (there is no online payment).
2. Cancellation by Customer less than 48h before: the Operator may apply a cancellation fee.
3. No-show: the full amount may be charged.
4. Cancellation by Operator: in cases of force majeure (severe weather, driver illness, serious technical issue), the Operator offers a new date at no cost to the Customer.
5. Cancellation requests must be sent by email to reservas@viptours.pt.

Pursuant to Art. 17(1)(l) of Portuguese Decree-Law 24/2014, the right of withdrawal does not apply to contracts for leisure services with a specific date or period of performance. Tour bookings are therefore not covered by the right of withdrawal. Clause 5 above applies.

• Deliver the service as described on the website.
• Keep the vehicle in safe condition, with mandatory insurance in force.
• Provide a qualified driver familiar with the region.
• Comply with tourism-activity (RNAAT) regulatory obligations.

• Show up at the agreed time and place.
• Provide accurate and current data when booking.
• Follow vehicle safety rules (seatbelt, maximum capacity).
• Pay the full amount to the driver at the end of the tour.
• Not cause damage to the vehicle. The Customer is liable for damage caused intentionally or negligently.

The Operator carries liability insurance as required by the tourism-activity regime. The Operator’s liability is limited to direct damages actually caused by the service, excluding indirect or consequential damages.

In case of dispute, the Customer may resort to:

• Portuguese Consumer Arbitration Centres (list at consumidor.gov.pt);
• European Online Dispute Resolution platform: ec.europa.eu/consumers/odr;
• Tourism Ombudsman of Turismo de Portugal.

These Terms are governed by Portuguese law. Any disputes will be submitted to the competent courts of the Lisbon district, with express waiver of any other forum.

The Operator may amend these Terms at any time. The version in force is the one applicable at the time of booking and is archived in the confirmation email.